REFUND POLICY

At KUNAFA VAULT, customer satisfaction is our top priority. We ensure that every product is carefully checked before dispatch, but in the rare event that you receive a damaged, defective, or incorrect item, we are here to assist you.

Returns Policy

If your product is damaged, defective, or incorrect at the time of delivery, you can request a return within 7 days of receiving your order. For instance, if your item was delivered on December 1st, the return window will close on December 8th. Kindly note, requests for returns due to "change of mind" will not be processed.

Order Cancellations

You may cancel your order anytime before dispatch by contacting our helpline at (+92)-310-1011160. If the order has already been dispatched, you may cancel it by refusing to accept the parcel upon delivery.

Defective or Damaged Products

In the event that you receive a defective or damaged product, please contact our customer support team immediately via WhatsApp at (+92)-310-1011160. To expedite the process, please provide a detailed description along with photos or videos showing the defect. Based on our assessment, we will either replace the item or issue a full refund, including any applicable taxes.

Refund Timeframe

Refunds are processed once the returned product passes our inspection. Refunds will be credited within 7 days using the original payment method. Please note, the actual time for the refund to appear in your account may vary based on your financial institution’s processing times.

Missing Items

If any item(s) is missing from your order, please inform us within 2 days of receiving your parcel. Once we confirm the missing items, we will either send the missing items to you or process a refund.

Exclusions

We do not offer refunds in the following circumstances:

  • Change of mind or preference after purchase
  • Delays or missed deliveries due to factors beyond our control (e.g., customs, weather conditions, natural disasters)
  • Incorrect shipping address provided by the customer
  • Failure to collect the parcel from the courier within the stipulated time

 

Refunds for Out-of-Stock Items

In the rare case where the product you ordered is out of stock, KUNAFA VAULT will facilitate a monetary refund. Our customer support team will reach out to you for your bank details, and the refund will be processed within 48 hours.

Courier Delays

Please note, parcel pick-ups may take up to 6 to 8 working days due to potential courier delays. We appreciate your patience and understanding during this process.